Refund Policy

Please read our policy carefully before making a purchase.

All Purchases Are Final and Non-Refundable

At Junction Pathways Pty Ltd, we are committed to providing high-quality educational content. Due to the digital and instantly accessible nature of our products, we do not offer refunds, exchanges, or credits once a purchase is made and access is granted.

Why We Have This Policy

Digital products are delivered instantly and cannot be "returned" in the same way physical goods can. Once you have downloaded or accessed the material, it is considered used. This policy helps us protect our intellectual property and keep our prices fair for all customers.

This Policy Applies To All Digital Products

This non-refundable policy includes, but is not limited to:

Online courses or training
Downloadable resources
Digital guides or templates
Webinar registrations

We Encourage You to Choose Carefully

To ensure our products are the right fit for you, we strongly recommend that you read the product descriptions, review the course outlines, and contact us with any questions *before* you complete your purchase.

Exceptions & Your Consumer Rights

Our policy does not exclude any of your rights under the Australian Consumer Law. Where a product is faulty, not fit for purpose, or has a major problem, you may be entitled to a remedy.

Additionally, in rare cases of a billing error or a technical issue that prevents you from accessing your purchased product, please contact us within 7 days of the purchase date. We will review these requests on a case-by-case basis, but this does not guarantee a refund.