Junction Pathways Pty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and manage your personal data when you access our website, purchase our digital products, enrol in online training or courses, or interact with our content and services.

1. What Information We Collect

We may collect personal information from you directly when you:

• Register for a course or program

• Purchase digital products or downloadable resources

• Subscribe to our newsletter or mailing list

• Contact us via email, forms, or support requests

• Use our learning platform or access content

This may include:

• Full name

• Email address

• Phone number (optional)

• Billing and shipping address

• Purchase history

• Course progress and interaction data

• Any other personal details you choose to provide

2. How We Use Your Information

We collect and use your personal data to:

• Deliver purchased digital products and course content

• Register and manage your user account

• Provide access to learning materials and track progress

• Send invoices, receipts, and service-related updates

• Respond to enquiries and offer customer support

• Send promotional and educational emails (if you opt in)

• Improve our website, services, and course offerings

• Analyse user engagement through web analytics tools

3. How We Store and Protect Your Data

We store your personal information securely using trusted hosting and learning management systems. We take reasonable technical and organisational precautions to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Access to your information is restricted to authorised staff and service providers who require it to deliver our services.

4. Payment Processing

We do not collect or store your payment card details on our servers. All payments are securely processed through trusted third-party gateways, including:

• Square

• PayPal

These providers manage your financial data according to their own strict security and privacy standards. We encourage you to review their policies:

• Square Privacy Policy

• PayPal Privacy Policy

5. Cookies and Analytics

Our website uses cookies and third-party tools (such as Google Analytics) to collect non-personal information, such as:

• Browser type

• Device type

• Pages viewed

• Time spent on site

• Referring website

This data helps us understand how visitors use our site, improve user experience, and optimise our content and services.

You can manage or disable cookies through your browser settings.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers who assist us in delivering our services, such as:

• Learning management systems

• Email marketing platforms

• Website hosting and analytics providers

• Payment processors (Square, PayPal)

These providers are required to protect your information and only use it for the services they provide on our behalf.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of any inaccurate or outdated information

• Request the deletion of your personal data (where lawful and possible)

• Withdraw your consent to receive marketing communications

To exercise any of these rights, please contact us.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Provide the services you’ve requested

• Comply with legal and financial obligations

• Maintain accurate business records

• Resolve disputes or enforce our agreements

Once data is no longer required, it is securely deleted or anonymised.

9. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected such information, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated Effective Date.

We recommend checking this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us.